Concierge & Reservation Terms

Overview

These Concierge & Reservation Terms explain how KONNEKTION handles reservation requests, VIP table enquiries and concierge coordination for venues, events and hospitality services.

KONNEKTION acts as a concierge and reservation guidance layer.

Reservation Requests

A request is not a confirmed reservation.

We may request:

• full name
• venue/event
• guest count
• preferred area/table
• reservation details

Confirmation

A reservation is only considered confirmed when KONNEKTION, the venue, or the relevant provider clearly confirms it.

Venue-Controlled Entry

Venues remain responsible for:

• door policy
• dress code
• security decisions
• final admission approval

Final access is controlled by the venue or provider.

Availability and Pricing

Availability, table options, ticket access, minimum spends, service fees and hospitality conditions can change.

Payments and Fees

KONNEKTION currently operates as a concierge and reservation coordination service.

Venue payments, ticket payments, hotel payments or third-party service payments may be handled directly by the relevant provider or external platform.

Refunds and Cancellations

Refunds and cancellations depend on:

• service type
• timing
• confirmation status
• venue/provider rules

Once a reservation has been confirmed by the venue or provider, KONNEKTION concierge or reservation fees are non-refundable, especially where work, coordination, communication with the venue/provider, or secured availability has already been performed.

Third-Party Providers

Third-party providers may include:

• venues
• hotels
• ticketing platforms
• drivers
• yacht providers
• villa providers
• travel partners

These providers operate independently.

User Responsibilities

Users are responsible for:

• accurate information
• timely communication
• respecting venue/provider rules
• respectful conduct

Contact

mykonnektion@gmail.com